Seller help center

This is where you learn how to run your store on Indikala. If you are just starting, read the guides in order. If you are looking for one specific thing, use the search box at the top or jump straight to a section.

Indikala is a marketplace for handmade and homemade products from across India. You list what you make, buyers order it, and you ship it. We take care of payments, the buyer app, and delivery through our courier partner. You keep making and selling.

The guides

• Getting started covers setting up your store, finishing your KYC, and going live.
• Products and inventory covers adding products, variants, pricing, and stock.
• Orders and shipping covers accepting an order, packing it, and getting it delivered.
• Payments, settlements, and fees covers commission, GST, and when you get paid.
• FAQ answers the questions sellers ask us most.

How selling works, in short

1. You set up your store and add products while your KYC is reviewed.
2. Once you are approved, your store goes live and buyers can order from you.
3. When an order comes in, you accept it, pack it, and hand it to the courier.
4. After the order is delivered, your earnings are settled to your bank account.

Before you begin

Keep these handy so setup goes in one sitting:

• The phone number you signed up with.
• Your PAN.
• A bank account for payouts, with the account number and IFSC.
• A pickup address where the courier can collect parcels.
• If you sell food, your FSSAI registration or license number.
• If you have a GST registration, your GSTIN. If you do not, that is usually fine, and the getting started guide explains when you need one.

Need a person, not a page?

If a guide does not answer your question, reach us directly:

• Email: support@indikala.in
• Phone or WhatsApp: +91 6309605544

We read every message. Tell us your store name, and the order number if it is about a specific order, so we can help faster.